People like to try and pull fast ones at the store that I work at all the time. Though the best try that I saw was when a cashier had rung up some tangerines and the customer saw the price and tried to claim that they were oranges when the labels on them very clearly said tangerines.
aaaaaarrrrghhhh…..
I hate this kind of person!
The retail outlet I work at (think of our service and mdse as going “Beyond”) has a VERY liberal return policy…and I’m the schlep in the back that has to deal with the crap brought back by the customers…stuff from Target…Walmart….Kmart…from Home Depot for Pete’s Sake!
And I KNOW that a bunch of that crap comes to us because the other guys have all turned them away.
I think that everyone should, at one point in their lives, work retail… it requires patience and a thick skin (you learn this). There are many things that I enjoyed having worked retail. I love helping people… I loved helping folks solve whatever creative problem they had (at an art store). I loved giving people more than they expected in customer service… and I liked seeing the smiles on the faces of happy customers… but the flip side of that is the people that tried to take advantage of the system. That’s where to patience and thick skin comes in. If you look at me now, leathery arms, people…
I know exactly what you mean. Plus, having to deal with crabby people all the time (or old people as my boyfriend puts it) really teaches you patience. It also teaches you to treat other people nicer than you might have otherwise because it becomes instilled in you. Just today I had a woman thank me and try to give me a tip (which I really can’t accept because of policy at work) just because I helped her load her groceries into her car.
The worst guest I’ve had to date (I work at Target – they’re guests, not customers… bloody Disney’s fault) left my register TWICE to get more stuff. Thank goodness for the “suspend transaction” button – and that there weren’t any other guests in line behind her. Each time she was gone, I was talking about her to my colleagues. When she returned from her second trip, she said, “Oh, you’re being so patient!”
“Don’t worry, dear,” said I, “we just talk about you behind your back!” I wasn’t going to tell her I wasn’t joking!
And working retail gives you good material for a web comic… What, Brig? No, no, not plugging my comic at all 🙂
I have never worked retail, but I am always nice to the salespeople. Self-interest, actually. It is amazing what great service and (sometimes) steep discounts I get from salespeople, even managers and owners, who know me!
If I were a patron of Randie’s store and found out that she had no groceries, she would have shortly.
Petercat (hello!) … Retail is one of those funny businesses. I don’t know who coined the term “The customer is always right” but whoever it was, he/she WAS WRONG! It leaves the door open for abuse. What we need is a term like “hey, we’re all human… don’t try to finagle anything, treat me like a friend and I will do the same… let’s do business.” Yah… that’s more like.
People like to try and pull fast ones at the store that I work at all the time. Though the best try that I saw was when a cashier had rung up some tangerines and the customer saw the price and tried to claim that they were oranges when the labels on them very clearly said tangerines.
I’ve gotten returns from the other guy’ s store brand. T_T
I admire Randie’s confidence.
Oh wow, I pity the retail worker whose had this happen to them. This is why I don’t agree with “the customer is always right” policy.
I fear working in retail *shudder*.
aaaaaarrrrghhhh…..
I hate this kind of person!
The retail outlet I work at (think of our service and mdse as going “Beyond”) has a VERY liberal return policy…and I’m the schlep in the back that has to deal with the crap brought back by the customers…stuff from Target…Walmart….Kmart…from Home Depot for Pete’s Sake!
And I KNOW that a bunch of that crap comes to us because the other guys have all turned them away.
Haha! So true!!!
I think that everyone should, at one point in their lives, work retail… it requires patience and a thick skin (you learn this). There are many things that I enjoyed having worked retail. I love helping people… I loved helping folks solve whatever creative problem they had (at an art store). I loved giving people more than they expected in customer service… and I liked seeing the smiles on the faces of happy customers… but the flip side of that is the people that tried to take advantage of the system. That’s where to patience and thick skin comes in. If you look at me now, leathery arms, people…
I know exactly what you mean. Plus, having to deal with crabby people all the time (or old people as my boyfriend puts it) really teaches you patience. It also teaches you to treat other people nicer than you might have otherwise because it becomes instilled in you. Just today I had a woman thank me and try to give me a tip (which I really can’t accept because of policy at work) just because I helped her load her groceries into her car.
The worst guest I’ve had to date (I work at Target – they’re guests, not customers… bloody Disney’s fault) left my register TWICE to get more stuff. Thank goodness for the “suspend transaction” button – and that there weren’t any other guests in line behind her. Each time she was gone, I was talking about her to my colleagues. When she returned from her second trip, she said, “Oh, you’re being so patient!”
“Don’t worry, dear,” said I, “we just talk about you behind your back!” I wasn’t going to tell her I wasn’t joking!
And working retail gives you good material for a web comic… What, Brig? No, no, not plugging my comic at all 🙂
Mark, running for cover 😀
I have never worked retail, but I am always nice to the salespeople. Self-interest, actually. It is amazing what great service and (sometimes) steep discounts I get from salespeople, even managers and owners, who know me!
If I were a patron of Randie’s store and found out that she had no groceries, she would have shortly.
Petercat (hello!) … Retail is one of those funny businesses. I don’t know who coined the term “The customer is always right” but whoever it was, he/she WAS WRONG! It leaves the door open for abuse. What we need is a term like “hey, we’re all human… don’t try to finagle anything, treat me like a friend and I will do the same… let’s do business.” Yah… that’s more like.